SHIPPING AND RETURNS
STRAIGHTFORWARD FROM CHECKOUT TO JOB SITE.
We show shipping cost and the estimated delivery window before payment. If anything changes, SUPCONN support is ready to help with the order.
U.S. shipping
SUPCONN Direct currently ships to addresses in the United States. Standard shipping is $9.99 for carts with fewer than three items. Any combination of three or more items receives free standard shipping.
Delivery estimate
The standard delivery estimate is 5–10 business days from the order date. The final estimate is displayed on Stripe's secure checkout page before payment. Carrier delays, severe weather and remote destinations may affect the arrival date.
Tracking and order changes
We prepare the order after payment is confirmed and provide tracking information after dispatch. To request an address change or cancellation, contact us immediately. We cannot guarantee a change once an order has entered fulfillment or been handed to the carrier.
30-day returns
You may request a return within 30 calendar days after delivery. Items should be unused, uninstalled and returned with the included hardware and original packaging. Contact SUPCONN before sending anything back so we can confirm eligibility and provide the correct return instructions.
For an eligible change-of-mind return, the customer is responsible for purchasing the return shipping label. The original outbound shipping charge is not refundable. We do not charge a restocking fee for an eligible return that meets the conditions above.
Damaged, defective or incorrect items
Contact us promptly with the order number and clear photos of the item, shipping label and packaging. We will review the issue and explain the replacement, return or refund options available for that order. For a verified damaged, defective or incorrect item, SUPCONN covers return shipping when a return is required.
Refund timing
Approved refunds are returned to the original payment method after the return is received and inspected. Please allow up to 10 calendar days for SUPCONN to process an approved refund; additional bank and card-processing time may vary. SUPCONN will confirm the approved refund amount before the return is sent.
Start a request
Email boss@supconn.com, call +1 (945) 274-2090, or use the contact form. Include the order number and the product name so our team can respond efficiently.