FAQ

We offer a variety of ways to order products. Please read from our options below:

1. By Email: Please contact our Sales department. They are ready to accept your verbal order over the Email. An order confirmation will be faxed or emailed to you for your final approval. Once you have signed the approval order form, fax or email it back to us and we can process your order.

2. By Internet: Internet orders may be placed via B2B sites. Orders can also be placed via this website, www.supconn.com.

Most orders ship within 35 working days. In the event an order is estimated at more than 45 days, our Customer Service department will contact you. You may also contact us for the specific lead time or your order.

All orders less than $200.00 may be subject to a minimum order fee. We will update to you the details.

Yes, taking into consideration product availability and complexity some items/orders may have an expedite option. Expedite is not a guaranteed option and is by request only. Please keep in mind expedite may not be same or one day processing however when approved will be less than standard lead-time. Additional fees will apply where we are able to accommodate for shortened lead-times and may be subject to additional processing fees i.e. paint, chrome, clear coat, etc. Fees are based on order size and value. Please call for a quote.

Upon approval from our sales and engineering staff, we can customize products. All customizations require a deposit. Production will commence only upon receipt of the deposit. Unfortunately, if such orders are cancelled, customer will be billed for time, material and expenses incurred up to time of receipt of the cancellation.

All prices are F.O.B. CHINA PORT; freight collect; or prepaid and add.

Yes, where applicable small package shipments may have 3-7day options available for speedy shipping. Please note this does not mean you will receive your order in 3-7days. Rush shipping will ensure once your order is ready to ship it will arrive in the amount of time selected. Additional charges will apply. Please keep in mind expedite may not be same or one day processing however when approved will be less than standard lead-time. Additional fees will apply where we are able to accommodate for shortened lead-times and may be subject to additional processing fees i.e. paint, chrome, clear coat, etc. Fees are based on order size and value. Please call for a quote.

Yes, we ship to our international customers daily. We can ship from Qingdao location, based on the time and cost effectiveness for our customers.

Freight is calculated for most orders. For large orders and/or specific items, freight will be quoted separately and added to the order.

Yes, finance charges can be applied to any account that becomes late or delinquent on payment.

You can email your request to the Acount & Collections Department, and a copy will be sent out to you within 24 hours.

Please go to our Contact Us page to review our Headquarters and our operation hours.

All products manufactured by XXX are inspected before shipment. However, if any such product supplied hereunder is:

a. Defective in material or workmanship upon receipt, or

b. Failing to perform as specified within the product warranty period

The buyer shall notify XXX within 30 days of the occurrence and XXX shall, upon return of the defective products and without cost to Buyer, repair or replace the defective products or at XXX’ option, refund the purchase price. For more questions, we will arrange customer service department to contact with you.

If the product you receive is damaged in any way, we will ship your replacement order in a timely and efficient manner. Please call our Customer Service department so they can authorize the return. We will arrange to have a carrier pick up the product to be returned at our expense.

If you have any other questions, please contact Customer Service for further direction.

To maintain the high luster of brass, it must be polished on a regular basis otherwise it will tarnish. Clear coating eliminates the need for polishing but it is only suitable in conditions where there is no handling of the product such as stemware racks, sneeze guards & booth dividers. Clear coating is not recommended for handrails & footrails.

Yes. We can provide glass for your sneeze guards, booth divider posts, stemware racks, etc., or you can contact your local glazer for your glass requirements. We offer tempered glass as your customized.

Stainless steel is a natural metal that is noted for durability and anti-rust properties. Chrome is a finish that is applied over steel, brass etc. Both chrome and stainless steel have virtually the same look and similar pricing, but lead time for Chrome is slightly longer.

Our products are best suited for indoor use except where specifically noted in our catalogs and brochures.

Please download our borchures for more information.